Premium Support

Enterprise Edition

Customers under support get the Enterprise edition of the product with these benefits:

  • IBM Power Systems edition: unlimited number of monitored HMCs (free edition is limited to 2)
  • IBM Power Systems edition: unlimited number of monitored CMCs (free edition is limited to 1)
  • VMware edition: unlimited number of monitored vCenters (free edition is limited to 4)
  • Nutanix edition: unlimited number of monitored Prism Centrals (free edition is limited to 4)
  • oVirt / Red Hat Virtualization edition: unlimited number of monitored Virtualization Managers (free edition is limited to 4)
  • Red Hat OpenShift edition: unlimited number of monitored OpenShift Container Platforms (free edition is limited to 8)
  • Unlimited number of monitored storage devices (the Free edition is limited to 12 devices)
  • Proxy Agent
  • SAN Topology
  • Reporter: unlimited number of reports with the option to automate their run
  • Custom Group: unlimited number of items in single group
  • Ad hoc historical reporting including XLS/PDF/CSV output
  • API for data export to 3rd party tools
  • Unlimited number of alerts (Free Edition allows 3 alerting groups)
  • IBM Power edition: CPU Workload Estimator based on rPerf or CPW benchmark
  • IBM Power edition: Live Partition Mobility and LPAR migration support generally
  • IBM i edition: ASP latency feature
  • Oracle DB edition: Unlimited number of RAC instances (Free edition can monitor only one RAC)

Support Services

  • Professional product support services
  • Priority in bug fixing
  • Assistance with the tool installation, upgrade or migration
  • SLA: next business day response time for critical issues
  • Implementation of new functionality on customer requests (if it is reasonable and possible)
  • Report automation and customization (automated generation of reports in graphs, CSV, PDF or XLS format) report examples
  • Development of whatever reports or data exports from data collected by the tool
  • Prolong data retention time (all data is stored for 60days then it's being averaged)

Use a quote form to get a quote or contact our sales sales@xorux.com for a price list.

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Product Editions

Customer with support contract is eligible for using Enterprise edition of the tool with following list of the features based on platform.

Feature Free version Enterprise edition
Unlimited # of HMCs up to 2 yes
Unlimited # of CMCs up to 1 yes
Unlimited # of Physical servers yes yes
Unlimited # of LPARs yes yes
Resource Configuration Advisor yes yes
Configuration yes yes
Statistics per HMC yes yes
Statistics per Physical server yes yes
Statistics per CPU Pool yes yes
Statistics per LPAR yes yes
OS Agent for AIX, Linux, VIOS yes yes
NMON grapher yes yes
CPU Workload Estimator based on CPU cores based on rPerf/CPW
Number of LPARs in a Custom Group up to 4 unlimited
Alerting 3 Servers unlimited
Proxy Agent yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Historical Reporting yes
Live Partition Mobility support yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of IBMi LPARs yes yes
SLA 1 working day
Data retention default default or per request
ASP latency yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of vCenters up to 4 unlimited
Unlimited # of ESXi yes yes
Unlimited # of VMs yes yes
Statistics per vCenter yes yes
Statistics per ESXi yes yes
Statistics per Resource Pool yes yes
Statistics per VM yes yes
Statistics per Datastore yes yes
Resource Configuration Advisor yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
Proxy Agent yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Historical Reporting yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Data Center up to 4 unlimited
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage Domain yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Pool yes yes
Unlimited # of XEN Host yes yes
Unlimited # of VM yes yes
Statistics per Pool yes yes
Statistics per XEN Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # LDOM yes yes
Unlimited # CDOM yes yes
Unlimited # Global Zone yes yes
Unlimited # Zone yes yes
Statistics per LDOM yes yes
Statistics per CDOM yes yes
Statistics per Global Zone yes yes
Statistics per Zone yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Hyper-V cluster yes yes
Unlimited # Hyper-V node yes yes
Unlimited # Windows server yes yes
Unlimited # VM yes yes
Statistics per Hyper-V cluster yes yes
Statistics per Hyper-V node yes yes
Statistics per Windows servers yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database yes yes
Unlimited # Multinenat Databases yes yes
Unlimited # RAC databases up to 1 yes
Number of Databases in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Prism Centrals up to 4 unlimited
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Oracle VM Manages yes yes
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Linux Host yes yes
Statistics per Linux Host yes yes
Number of Linuxes in a Custom Group up to 4 unlimited
Alerting 3 Servers unlimited
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of VM yes yes
Statistics per VM yes yes
Configuration yes yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of storage up to 12 unlimited
Alerting 3 items unlimited
Number of Volumes in a Custom Group up to 10 unlimited
Proxy Agent yes
SAN Topology yes
Historical reporting yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of SAN switches yes yes
Alerting 3 items unlimited
Number of Ports in a Custom Group up to 10 unlimited
Proxy Agent yes
Historical reporting yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of LAN switches yes yes
Alerting 3 items unlimited
Number of Ports in a Custom Group up to 10 unlimited
Proxy Agent yes
Historical reporting yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database yes yes
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database yes yes
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day
Data retention default default or per request
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of OpenShift Container Platforms up to 8 yes
Unlimited # of Containers and PODs yes yes
Statistics per Containers and PODs yes yes
Configuration yes yes
SLA 1 working day
Data retention default default or per request
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes